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Consumer Protection Act, 2019
Chapter I: Preliminary
Chapter II: Consumer Protection Councils
- Section 3: Central Consumer Protection Council
- Section 4: Procedure for meetings of Central Council
- Section 5: Objects of Central Council
- Section 6: State Consumer Protection Councils
- Section 7: Objects of State Council
- Section 8: District Consumer Protection Council
- Section 9: Objects of District Council
Chapter III: Central Consumer Protection Authority
- Section 10: Establishment of Central Consumer Protection Authority
- Section 11: Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners
- Section 12: Vacancy, etc., not to invalidate proceedings of Central Authority
- Section 13: Appointment of officers, experts, professionals and other employees of Central Authority
- Section 14: Procedure of Central Authority
- Section 15: Investigation Wing
- Section 16: Power of District Collector
- Section 17: Complaints to authorities
- Section 18: Powers and functions of Central Authority
- Section 19: Power of Central Authority to refer matter for investigation or to other Regulator
- Section 20: Power of Central Authority to recall goods, etc.
- Section 21: Power of Central Authority to issue directions and penalties against false or misleading advertisements
- Section 22: Search and seizure
- Section 23: Designation of any statutory authority or body to function as Central Authority
- Section 24: Appeal
- Section 25: Grants by Central Government
- Section 26: Accounts and audit
- Section 27: Furnishing of annual reports, etc.
Chapter IV: Consumer Disputes Redressal Commissio
- Section 28: Establishment of District Consumer Disputes Redressal Commission
- Section 29: Qualifications, etc., of President and members of District Commission
- Section 30: Salaries, allowances and other terms and conditions of service of President and members of District Commission
- Section 31: Transitional provision
- Section 32: Vacancy in office of member of District Commission
- Section 33: Officers and other employees of District Commission
- Section 34: Jurisdiction of District Commission
- Section 35: Manner in which complaint shall be made
- Section 36: Proceedings before District Commission
- Section 37: Reference to mediation
- Section 38: Procedure on admission of complaint
- Section 39: Findings of District Commission
- Section 40: Review by District Commission in certain cases
- Section 41: Appeal against order of District Commission
- Section 42: Establishment of State Consumer Disputes Redressal Commission
- Section 43: Qualifications, etc., of President and members of State Commission
- Section 44: Salaries, allowances and other terms and conditions of service of President and members of State Commission
- Section 45: Transitional provision
- Section 46: Officers and employees of State Commission
- Section 47: Jurisdiction of State Commission
- Section 48: Transfer of cases
- Section 49: Procedure applicable to State Commission
- Section 50: Review by State Commission in certain cases
- Section 51: Appeal to National Commission
- Section 52: Hearing of appeal
- Section 53: Establishment of National Consumer Disputes Redressal Commission
- Section 54: Composition of National Commission
- Section 55: Qualifications, etc., of President and members of National Commission
- Section 56: Transitional provision
- Section 57: Other officers and employees of National Commission
- Section 58: Jurisdiction of National Commission
- Section 59: Procedure applicable to National Commission
- Section 60: Review by National Commission in certain cases
- Section 61: Power to set aside ex parte orders
- Section 62: Transfer of cases
- Section 63: Vacancy in office of President of National Commission
- Section 64: Vacancies or defects in appointment not to invalidate orders
- Section 65: Service of notice, etc.
- Section 66: Experts to assist National Commission or State Commission
- Section 67: Appeal against order of National Commission
- Section 68: Finality of orders
- Section 69: Limitation period
- Section 70: Administrative control
- Section 71: Enforcement of orders of District Commission, State Commission and National Commission
- Section 72: Penalty for non-compliance of order
- Section 73: Appeal against order passed under section 72
Chapter V: Mediation
- Section 74: Establishment of consumer mediation cell
- Section 75: Empanelment of mediators
- Section 76: Nomination of mediators from panel
- Section 77: Duty of mediator to disclose certain facts
- Section 78: Replacement of mediator in certain cases
- Section 79: Procedure for mediation
- Section 80: Settlement through mediation
- Section 81: Recording settlement and passing of order
Chapter VI: Product Liabillity
Chapter VII: Offences and Penalties
- Section 88: Penalty for non-compliance of direction of Central Authority
- Section 89: Punishment for false or misleading advertisement
- Section 90: Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant
- Section 91: Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods
- Section 92: Cognizance of offence by court
- Section 93: Vexatious search
Chapter VIII: Miscellaneous
- Section 94: Measures to prevent unfair trade practices in e-commerce, direct selling, etc.
- Section 95: Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants
- Section 96: Compounding of offences
- Section 97: Manner of crediting penalty
- Section 98: Protection of action taken in good faith
- Section 99: Power to give directions by Central Government
- Section 100: Act not in derogation of any other
- Section 101: Power of Central Government to make rules
- Section 102: Power of State Government to make rules
- Section 103: Power of National Commission to make regulations
- Section 104: Power of Central Authority to make regulations
- Section 105: Rules and regulations to be laid before each House of Parliament
- Section 106: Power to Remove Difficulties
- Section 107: Repeal and savings
Notes
No notes found related to Consumer Protection Act, 2019.
Consumer Protection Act, 2019
Act Information
# Chapters: 8
# Sections: 107
* Only for reference.
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